Office Assistant Duties
Adriyella Trujillo - Northwest Custom Apparel
Professional Communication
Use: "Thank you for calling Northwest Custom Apparel, this is Adriyella. How can I help?"
Look up customers in Shopworks, find their Account Executive.
Warmly greet walk-in visitors, direct to team members.
Mail and Communication Management
Check sales@ and adriyella@ emails daily.
Get mail from factory basket, distribute to team.
Customer Order Management
Call customers when orders are ready, give pickup details.
Contact customers when orders are complete/shipped.
Take credit card payments, apply to accounts.
New Sales Inquiries
Identify new sales inquiries from calls/walk-ins.
Collect info, send leads to Taylar/Nika alternately.
Office Maintenance
Keep office clean and organized daily.
Wipe counters, run dishwasher, keep kitchen clean.
Clean and restock bathrooms regularly.
Water front door flowers in summer.
Administrative Tasks
Track inventory, help Bradley order supplies.
Enter artwork into Steve’s Art Portal, follow up.
Assist Ruthie/Brian with shop tasks in downtime.
Enhanced Responsibilities
Handle admin tasks independently, efficiently.
Manage showroom organization, samples, check-ins.
Manage WOW gift process from request to delivery.
Advanced Skills Development
Process simple repeat orders in Shopworks.
Learn top products to assist customers.
Suggest improvements, solve problems independently.