Administrative Assistant
About Us
Northwest Custom Apparel is a team-oriented company that has been providing businesses and organizations with high-quality custom apparel for over 45 years. We pride ourselves on our commitment to customer satisfaction and a supportive work environment, where many of our employees have been part of our team for years. Join us and be a part of a company that values collaboration, excellence, and growth.
Job Summary
We are seeking a dedicated and organized Administrative Assistant to join our team. The ideal candidate will provide essential administrative support to ensure the efficient operation of our office. Key responsibilities include answering phones, processing orders, delivering excellent customer service, and performing general office tasks.
Responsibilities
Answer Phones Promptly and Professionally
- Greet callers warmly and direct them to the appropriate person or department.
- Accurately record messages, including the caller's name, company, contact information, and a brief message.
- For new customer inquiries, ask how they heard about Northwest Custom Apparel.
Process Orders
- Enter customer orders into the Shopworks order management system.
- Verify all order details for accuracy before processing.
- Ensure correct product selection, quantities, pricing, and customer information are included.
- Assign the correct salesperson to each order.
- Process customer payments via credit cards and purchase orders.
Provide Excellent Customer Service
- Respond promptly to customer inquiries about order status, product information, and company policies via phone and email.
- Adhere to the "Sunshine Principle" by responding to all customer inquiries within the same business day.
Perform Administrative Tasks
- Handle general office duties such as data entry and calling customers to check in.
- Maintain office supplies and ensure the workspace is organized.
- Organize and maintain the showroom to provide a welcoming environment for customers.
Required Qualifications
- A high school diploma or equivalent is required; an associate or bachelor's degree is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
- Exceptional customer service skills with a positive and professional attitude.
- Ability to work independently and manage multiple tasks efficiently.
- Strong organizational and time management skills.
Preferred Qualifications
- Experience with Shopworks or similar order management software.
- Previous experience in an administrative or customer service role.
- Familiarity with custom apparel terminology and processes.
Benefits
- Comprehensive training program to support your success.
- Opportunities for professional growth and advancement within the company.
- Collaborative and supportive work environment.
- Paid time off and paid holidays.
- Employee discounts on custom apparel.
How to Apply
Interested candidates are encouraged to submit their resume and a cover letter highlighting their relevant skills and experience.
Send your application to: [email protected]
Subject line: "Administrative Assistant Application - [Your Name]"